We know, this could be long and boring, and frustrating. No third party or license or court of law will help you out. These (and plenty more reasons below) are non-negotiable. Maybe you used a VPN and are gambling from a country where online gambling is illegal. Maybe you still have wagering requirements to complete before you can cash out. Maybe you used someone else’s credit card with a different name. Look, we hate the terms and conditions as much as anyone, but more often than not, when a casino refuses to pay, it’s because of a misunderstanding. You’ll need all of these to take any further action, otherwise, it’s your word against theirs. Of the customer chat when they try and explain why you can’t withdraw. Of the messages, you get when you try and withdraw. Sometimes it’s bragging rights, but mostly it’s to make sure that when we close the game, we have proof of a big win. Take screenshots of everythingĪfter any big win, we ALWAYS take a screenshot. If your reasons are on any of the lists chances are, even a third party or gambling licensee won’t be able to help.īut if you are faced with fraud or a scam casino, or even a bad decision made by a bad casino agent, takes these steps to resolve the situation. We’ve written about some of the more common reasons why a casino won’t pay out. And when they do, the situation can sometimes feel helpless. What can I do if an online casino refuses to pay money?Ĭan a casino hold winnings? Yes absolutely, and there’s a whole load of reasons why they can decide to refuse to payout. However, if you’ve done that with no results, and they simply refuse to pay out your casino winnings, your next step is to contact a third-party dispute resolution provider (more on those below).įinally, if all else fails, and a casino is trying to genuinely cheat you and you are getting nowhere, you can contact and complain to the gambling license authority, who may choose to investigate the casino further.

What is online casino agent